SpiderBak Support

• Your SpiderBox arrives customized to your backup requirements and pre-loaded with everything you need to start backing up your data — including your Exchange, SQL, Oracle, Domino data.
  
  
• Want message-level capability on your Exchange backups? Our technicians will assist you in configuring your system to enable that option.
  
  
• Under the watchful eyes of our technicians, your backups are closely monitored — and you'll know what's going on because our multi-tiered reporting system keeps the client informed!
  
  
• Got a question? Call us — we answer our phones! Your call is not routed to a call center out of the country. It will be answered by our Support Team and Account Managers, and you'll be impressed by their depth of knowledge. We think you'll also be impressed with their attitude, because we only hire people who understand that our clients are not just important to our business, they are our business.
  
  
• Our company exists to prepare you for a data loss, and when that occurs we are there if you need us to assist with the restore — 24/7/365! Most data losses are easily restored, but if you have a catastrophic occurrence that requires major assistance Whether you need our assistance for a minute or for hours, we'll do whatever it takes to